Software house · Negeri Sembilan, Malaysia

+60 12-680 4697asyraf.pauzi@fasttrade.my
Fasttrade Ventures

Industry · Professional Services

Professional Services

Engagement tracking, billing and client portals for larger accounting, legal, consulting and engineering firms.

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01Overview

Running a professional services organisation.

Fasttrade is a Malaysian software house that builds custom software and SaaS platforms, corporate websites and mobile apps for large organisations. For professional services firms, that means engagement or matter tracking, client portals, corporate websites that explain what the firm does, and Buku business software for client relationships, operations and accounts.

The category covers accounting and audit firms, company secretaries, law firms, consultancies, architects, engineers and creative agencies. Most sell time and expertise, so revenue depends on how well the firm records work, bills for it and collects payment. Several professions also answer to their own bodies, such as the Malaysian Institute of Accountants or the Malaysian Bar, whose rules firms should check.

At larger firms, work is spread across partners, offices and service lines, each with its own habits and spreadsheets. Deadlines cluster around tax filing, annual returns and financial year-ends, which squeezes the whole team at once. Client files are confidential, so how they are stored and shared matters.

02Common challenges

What we hear most often.

  1. 01

    Unbilled work

    Time spent on calls, revisions and small requests often goes unrecorded, so invoices undercount the work done, and partners see utilisation only after the month closes.

  2. 02

    Collections

    Clients pay late, partners dislike chasing, and receivables age quietly in the background across offices and service lines.

  3. 03

    Deadline pile-ups

    Statutory deadlines for many clients fall in the same weeks, and tracking them in separate spreadsheets risks a missed filing.

  4. 04

    Knowledge and document control

    Client history and working files sit with individual staff or on personal devices, which causes trouble when someone resigns and complicates confidentiality and PDPA obligations.

  5. 05

    Visibility of new business

    Proposals and referrals are followed up unevenly between partners, and the firm has no single view of the pipeline or what it has quoted.

03How we help

Where software makes the difference.

  • 01

    Custom software and SaaS

    Fasttrade can scope and build engagement or matter tracking, timesheet capture, deadline calendars and a client portal for document collection, with access controls suited to confidential files. We would design around your existing document storage and billing system so staff are not left maintaining two copies. BukuOP, available on enquiry, can also follow engagement status and handoffs.

  • 02

    Websites and mobile apps

    A corporate website can present service lines, partner and team profiles, the industries you serve and a clear enquiry route, with articles answering common client questions. A mobile app or portal can let clients upload documents, see outstanding requests and check engagement status. Content would follow your professional body's advertising rules, which you should confirm.

  • 03

    Buku products

    BukuCloud is live and handles invoicing, SST where it applies, receivables ageing and accountant access. BukuCRM, available on enquiry, can track clients, proposals and the handover to the delivery team. BukuHR is in development and is intended for staff records, leave and approvals. BukuReach, available on enquiry, can support firm marketing.

04Relevant products and services

Where to start.

05FAQ

Questions we are asked

Can an accounting firm use BukuCloud with its clients?

BukuCloud lets a business give its accountant access to the books, so a firm can work directly in a client's BukuCloud account when that client uses it. For the firm's own billing, it covers invoicing, SST where applicable, bills and receivables. Contact us to discuss setups involving many client companies.

What should a professional firm's website include?

The core is clear service pages, partner and team profiles, the industries you serve, contact details and an enquiry form. Articles answering common client questions help with search and show how the firm thinks. Check whether your professional body has rules on advertising before publishing claims about the firm.

Can you build a client portal for document collection?

Yes. A client portal can let clients upload documents, see outstanding requests and check the status of their engagement, with access controls suited to confidential files and PDPA 2010 obligations. We would scope it around your existing workflow and document storage so staff are not left maintaining two systems.

06Other industries

Explore other sectors.

09Start a conversation

Tell us what your company needs to run.

Start a project Emailasyraf.pauzi@fasttrade.my